Frequently Asked Questions
USERS
Pickup-Lah is a vehicle booking app that connects you with nearby drivers for quick and reliable pick-up, delivery services and moving services
Simply download the Pickup-Lah app, sign up with your phone number, and follow the on-screen instructions to set up your profile.
Open the app, enter your pick-up and drop-off details, select the type of delivery you need, and confirm your order. A driver will be assigned to you shortly.
Yes! You can track your delivery in real-time on the app, allowing you to know exactly where your items are and when they will arrive.
Pickup-Lah offers a range of residential and commercial moving services, delivery services, including food, groceries and packages
You can pay securely via the app using a credit/debit card or other available payment methods.
You can easily contact your assigned driver through the app via in-app chat or call features.
If there’s an issue with your delivery, you can report it directly through the app, and our support team will assist you in resolving the problem.
Pickup-Lah is available in select cities. You can check if your location is covered by entering your address in the app.
Yes, Pickup-Lah allows you to schedule deliveries ahead of time. Simply choose the desired delivery time when placing your order.
You can update your profile details, including address and payment methods, in the app under your account settings.
If you experience any issues, you can reach out to our customer support team via the app or email, and we’ll assist you as soon as possible.
Yes! We prioritize your safety by conducting background checks on drivers and ensuring secure payment methods for all transactions.
Orders can be canceled or modified within a short time frame after placing them. Any changes or cancellations will be subject to availability and the type of service chosen.
After the delivery is completed, you can rate your driver and provide feedback directly within the app.
Once your order is confirmed, you’ll receive a notification, and you can track the progress of your delivery in real-time through the app.
You can update the delivery address within a specific time frame through the app. If the delivery is already on its way, contact customer support for further assistance.
Certain items such as hazardous materials or illegal substances are not allowed. You can check the app under “Term Policy” for a list of restricted items.
The app will show the real-time location of your driver as they approach your pick-up point, along with the estimated arrival time.
At the moment, Pickup-Lah does not support recurring deliveries, but you can schedule individual deliveries as needed.
If you’re unavailable during the pick-up or delivery window, you may be charged a missed delivery fee, and the driver will try to contact you for a reschedule.
If you realize there’s an error in the delivery information, contact customer support immediately, and we will assist you in correcting it before the driver is dispatched.
Currently, Pickup-Lah only supports local deliveries. We do not offer international shipping at this time.
Delivery fees are based on factors like distance, delivery type, and package size. You can view the estimated cost before confirming your order in the app.
If your payment fails, you will be notified to update your payment method. Your order will not be processed until payment is successfully made.
You can cancel the delivery within a specific time frame before the driver reaches your location. Cancellation fees may apply depending on the timing.
If an item is lost or missing, please contact our customer support team immediately, and we will help investigate the issue.
Yes! Keep an eye on the app or subscribe to our newsletter to receive notifications of ongoing promotions and discount codes.
If you encounter any bugs or issues while using the app, please reach out to our support team via the app or email, and we will assist you in resolving the problem.
Yes, you can include special instructions when placing your order, and we’ll do our best to accommodate your request.
Yes! You can send multiple packages in a single delivery, but make sure the total size and weight of the items are within the app’s limits.
Yes, you can contact our customer support team through the app or by calling our support hotline for assistance with any issues.
In the case of a delay, the app will notify you, and you can track the updated estimated delivery time. You can also reach out to customer support for further assistance.
While we cannot guarantee specific drivers, you can rate your driver after the delivery, and we’ll prioritize excellent drivers for future deliveries.
DRIVERS
To become a rider/driver, download the Pickup-Lah driver app, sign up, and complete the verification process. Once approved, you can start accepting the tasks.
You will need a NRIC, valid driver’s license, vehicle grant copies, and vehicle front& back images. Ensure your documents are up-to-date and uploaded to the app during the registration process.
Orders are sent to your app when a customer places an order. You can accept or decline the request based on your availability and location.
Yes, you can choose the order that best fit your location and schedule. You have the freedom to accept or decline any request.
Payments are made through the app after completing the order. You will receive your earnings directly into your bank account or preferred payment method, depending on the payout schedule.
Pickup-Lah takes a small commission from each order.
If you need assistance, you can contact Pickup-Lah support directly through the app or visit our website for more information.
It’s important to be on time. If you anticipate being late, please contact the customer or the Pickup-Lah support team to inform them. Repeated delays may affect your rider/driver rating.
Order must be completed within the app’s service area. Check the app for coverage zones before accepting a request to ensure you are within the radius.
Pickup-Lah allows riders/drivers to use different modes of transportation, including cars, motorcycles, van, 4x4 and lorry depending on the order type.
If there’s an issue with the order, such as a lost package or no one is available to receive it, contact Pickup-Lah support for assistance on how to proceed.
To maintain a high rating, ensure timely completion of orders, communicate effectively with customers, and handle packages with care. Providing excellent customer service is key!
Yes, you can work on your own schedule as a part-time rider/driver. There are no minimum hours required, and you can choose when to accept order.
You can temporarily offline your availability in the app if you need time off. You can resume your activities whenever you’re ready.
You can update your payment details in the app’s settings section under
“Bank Information.” Make sure to enter accurate bank account to avoid payment delays.
Unfortunately, you need a smartphone with the Pickup-Lah driver app to receive order, track orders, and manage your earnings.
If your vehicle breaks down during the trip, contact Pickup-Lah support immediately. We will guide you on how to handle the situation and ensure the order is completed.
Yes, the Pickup-Lah app provides navigation and real-time tracking to guide you to the pickup and drop-off locations efficiently.
If there are any issues with the customer (such as an incorrect address or a rude customer), contact Pickup-Lah support through the app for assistance. We aim to resolve any disputes fairly.
You can improve your earnings by working during peak hours, maintaining a high rating, completing more booking orders, and taking advantage of bonus opportunities offered by Pickup-Lah.
Uniforms are not mandatory, but we recommend wearing comfortable clothings and any Pickup-Lah-branded items if provided. Professionalism is important for your rider/driver rating.
If you receive a bookin request that seems incorrect (wrong address or details), contact Pickup-Lah support right away to verify the information before proceeding.
The minimum distance for a booking varies based on the request, but generally, it should be a reasonable distance for efficient booking trip. Check the app for each order’s specifics.
If the customer is not available to receive the package, attempt to contact them via the phone number provided. If they cannot be reached, contact Pickup-Lah support for guidance on next steps.
Yes, if Pickup-Lah operates in multiple areas, you can choose to work in any of the available areas. Just make sure your vehicle is suitable for the area you want to work in.
You can review your past bookings and earnings in the app under the “My Booking” section. It includes all completed tasks.
If you miss the order or fail to complete it without informing support, your rider/driver rating may be impacted. Ensure you communicate with Pickup-Lah support if you are unable to finish a task.
Yes, you can update your vehicle type in the app and wait for the approval.
Ensure that your new vehicle is suitable for completing the order safely.
If a package is damaged during trip, contact Pickup-Lah support immediately to report the issue. The customer and you will be guided through the next steps, including potential compensation or returns.